Frequently Asked Questions
Everything you need to know about bringing the taste of Italy to your kitchen.
How do you ensure the pasta stays fresh during shipping?
Our artisanal pasta is carefully packaged in temperature-controlled, insulated containers with non-toxic gel packs to ensure it arrives at your doorstep in peak condition.
What is the typical delivery timeframe for orders?
Orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-5 business days, while expedited options are available at checkout.
Do you offer gluten-free or vegan pasta options?
Yes, Pasta Reggio offers a dedicated selection of gluten-free varieties made from corn and rice flour, as well as several vegan-friendly semolina shapes that contain no egg.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Where is your pasta manufactured?
All Pasta Reggio products are proudly crafted using traditional bronze-die methods and premium durum wheat semolina sourced directly from certified organic farms in Italy.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our facility, you will receive an automated email containing a tracking number and a link to monitor your shipment's progress in real-time.